Privacy Notification

Privacy Notice of the STZ

Privacy is a matter of trust and your trust is important to us. In order to make you feel safe during the visit, we strictly observe the legal provisions when processing your personal data and would like to inform you here about our data collection and data usage. The following privacy policy explains you, which data of you are raised with our offers and which of these data we process and use in which way and to whom you can turn to concerns.

Collection, processing and use of personal data

Personal data is information about the factual or personal circumstances of a specific or identifiable natural person. This includes, for example, your name, your telephone number, your address, as well as any inventory data that you provide when you submit messages.

Data transmission

If necessary, we pass on your data with the appropriate legal basis or consent to the following recipient categories: doctors, colleagues, tax consultants, supplementary insurance institutions;

At least some of your data is also processed outside the EU / EEA, in the US. The adequate level of protection results from an adequacy decision of the European Commission under Art 45 DSGVO by Privacy Shield.

Data Storage

We will not retain your information for longer than is necessary for our business purposes or legal requirements. However, please note that we may retain some data after you have closed your account with us, e.g. if necessary to fulfill my legal obligations, such as keeping the data for tax and accounting purposes.


So-called cookies are used on this website. A cookie is a small file that can be stored on your computer when you visit a website. Basically, cookies are used to provide users with additional features on a website. For example, they may be used to help you navigate a website, to allow you to continue to use a website where you left off, and/or to remember your preferences and settings when you return to the website. Cookies cannot access, read or modify any other data on your computer. Most of the cookies on this website are so-called session cookies. They will be automatically deleted when you leave our website. Persistent cookies, however, remain on your computer until you manually delete them in your browser. We use such persistent cookies to recognise you when you next visit our website. If you want to monitor the cookies on your computer, in your browser settings you can choose to receive a notification when a website wants to set cookies. You can also block or delete cookies if they have already been saved on your computer. If you want to know more about how to take these steps, please use the “Help” feature in your browser. Please note that blocking or deleting cookies could affect your online experience and prevent you from using this website to the full extent.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, which are text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing the browser plug-in available under this link.

Google Ads Conversion Tracking

The site uses Google Conversion Tracking, a service provided by Google Ireland Limited. 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Google Ads sets a cookie on your computer if you have reached this website via a Google ad. These cookies lose their validity after 30 days and are not used for personal identification. The STZ does not receive any information with which users can be personally identified. You can find Google’s data protection instructions for conversion tracking here:

Integration of services and contents of third parties

It may happen that content from third parties, such as videos from YouTube, maps from Google Maps, Google-Fonts, RSS feeds or graphics from other websites are included in this online offer. This always presupposes that the providers of this content (hereinafter referred to as “third party provider”) perceive the IP address of the users. Because without the IP address, they could not send the content to the browser of each user. The IP address is therefore required for the presentation of this content.

We endeavor to use only content whose respective providers use the IP address solely for the delivery of the content. However, we do not have any influence on this if the third parties provide the IP address e.g. save for statistical purposes. As far as we know, we will inform users about it.

SSL encryption

In order to best protect your transmitted data, we use SSL encryption (https protocol). You can recognize this by the prefix “https: //” in the page link in the address bar of your browser. Unencrypted pages are identified by “http: //”.

All data that you submit to our website – such as inquiries or applications – can not be read by third parties thanks to SSL encryption.

Server log files

The site provider collects data about accesses to the site and saves them as “server logfiles”. The following data is logged:

  •     Visited website
  •     Time at the time of access
  •     Amount of data sent in bytes
  •     Source / reference from which you came to the page
  •     Used browser
  •     Operating system used
  •     Used IP address

The data collected are for statistical purposes only and to improve the website.

Patient and health data 

The Pain Therapy and Osteopathy Center Döbling processes your personal data, which fall under the following categories of data:

  • Surname
  • address
  • contact details
  • Bank details
  • Correspondence / inquiries
  • Health data and findings
  • SV number
  • employer

You have voluntarily provided us with data about you and these are processed on the basis of your consent for the following purposes:

  • Patient management and health data management
  • Royalty statement
  • Consultation with treating physicians, inspection of the medical documentation
  • Insight on medical findings
  • Service fulfillment
  • treatment success

The data you provide is also required for patient care.

This agreement is concluded for an indefinite period.

Storage period: the statutory provisions apply.

Legality: the provisions of § 6 of the Data Protection Act apply.

If necessary, your data will be passed on to the following recipient:     

  • Accountants: for accounting purposes
  • Doctors and medical specialists: for consultation and second opinion
  • Supplementary insurance institutions: in order to request refund

We undertake to keep all information that is not generally available or known, in particular information about the health data that we acquire during our work for the patients, in strict confidence, even beyond the duration of the therapy. You can revoke this consent at any time. A revocation means that we will no longer process your data from this point in time for the above purposes.

In principle, you have the rights to information, correction, deletion, restriction, data portability and objection. For that, contact us. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria, the Austrian data protection authority, Wickenburggasse 8, 1080 Vienna is responsible.

You can get information about your stored data at any time free of charge as well as assert your right to corrective blockage or deletion of your data. For this, please contact the following contact details.

You can reach us under the following contact details:

Schmerztherapie- und OsteopathieZentrum Döbling
OA Dr. Mustafa Selim

Döblinger Hauptstrasse 21/3
1190 Wien
Tel: +43/1/36 70 700

Last modification: 29 th June 2018